Privacy Policy

Welcome to Chris n Crys. By accessing our website and purchasing from us, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information

  • These Terms & Conditions apply to all visitors, users, and customers of Chris n Crys.

  • By using our website, you confirm that you are at least 18 years old or have the consent of a parent/guardian.

  • We may update or change these Terms at any time without prior notice.

2. Products & Descriptions

  • We sell blissful personal care products including beauty oils, soaps, toothpaste, lash oil, and more.

  • All product descriptions, images, and prices are provided to the best of our knowledge.

  • Slight variations in color, scent, or packaging may occur as many of our products are handmade/natural.

3. Pricing & Payments

  • All prices are listed in Sri Lankan Rupees (LKR).

  • Prices may change without prior notice, but confirmed orders will not be affected.

  • Payments must be made in full at the time of purchase through our secure payment gateways.

  • We do not store any sensitive payment details such as credit/debit card numbers.

4. Orders & Availability

  • Orders are subject to product availability. If an item is out of stock, we will notify you and provide an alternative or a refund.

  • Once an order is placed and confirmed, it cannot be modified. For special requests, please contact us immediately.

5. Delivery Policy

  • We offer island-wide delivery in Sri Lanka with a flat fee of Rs. 400.

  • Orders are processed within 1–2 business days and delivered within 3–5 business days.

  • Delivery times may vary depending on your location or courier delays.

  • We are not responsible for delays caused by courier services, natural events, or incorrect addresses provided by customers.

6. Refund & Returns

  • Returns and refunds are handled according to our Refund & Returns Policy.

  • Certain items cannot be returned due to hygiene reasons.

  • Refunds will be processed within 7–10 business days after approval.

7. Customer Responsibilities

  • Customers are responsible for providing accurate shipping details and contact information.

  • Customers should check product ingredients before use to avoid allergic reactions.

  • Chris n Crys is not liable for any harm caused by misuse of products or failure to follow instructions.

8. Intellectual Property

  • All content on our website, including logos, text, images, and product designs, are the property of Chris n Crys.

  • You may not copy, reproduce, or use our content without written permission.

9. Limitation of Liability

  • While we ensure product quality, Chris n Crys is not responsible for:

    • Allergic reactions to natural ingredients.

    • Damages or losses caused by misuse of products.

    • Delivery delays or issues caused by third-party courier services.

10. Governing Law

  • These Terms & Conditions are governed by the laws of Sri Lanka.

  • Any disputes arising will be subject to the jurisdiction of Sri Lankan courts.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:
📧 [email protected]